It is an unfortunate fact that most product providers struggle with administration and the ability to maintain a stable and experienced workforce.
Acorn Financial Group provides a “buffer” between the employer and the product provider. This greater level of quality control reduces frustration and is essential in providing feedback to the policy committee, the employer and to the product provider.
It is not adequate for an employer just to pay contributions into a superannuation plan. Members today are more informed and more involved in their superannuation and as such seek greater levels of communication and access to education.
This is required at three levels:
1. Management - To assist the management team with the current complexities and ongoing changes occurring within Superannuation, and to assist in the use of Superannuation as a genuine employee benefit.
To assist management to create an opportunity from what is otherwise just an obligation.
To assist in identifying and managing areas of risk in the provision of employee benefits. This is an area often forgotten – especially relevant with the ever increasing concentration by authorities on provision of ‘advice’ and the regulators desire to protect Superannuation assets.
Advice includes items such as:
2. Trustees or Policy Committee - In setting plan design, default investments and insurance covers, and assisting with member communication:
Advice includes items such as:
3. Members - To assist in the understanding of individual investment and insurance choice and to ensure members get best value from an appreciated staff benefit.
Advice includes items such as:
Member investment choice meetings. These include a basic overview of overall financial planning/budgeting etc, in addition to detailed assistance in understanding the options within the staff plan.
One on one interviews for selected staff. Most often this will include older or more senior staff, or those for whom additional contributions are being made. It is essential that plan members know where their program is taking them - it is unlikely that members have this knowledge and it is this service that will set the plan apart from others.
Assist the members with amalgamation of existing accounts.
Assisting members who are joining or leaving the plan.
Identify and refer to external specialists those requiring specialist financial planning assistance.